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Shipping and Returns
Returns/Exchanges
ANGELS COSMETICA REFUND POLICY:
In addition to your legal rights as a consumer and your legal right of cancellation, Angels Cosmetica offers a money-back guarantee. Simply request a full refund of the purchase price or a credit towards the purchase of another Angels Cosmetica product or products within 30 days of your receipt of the product and return the unused portion of the product, the original product labels, or the empty packaging of the product, together with a copy of the duly completed Order Form – Receipt by Angels Cosmetica
Reimbursement Methods
The Angelscosmetics will endeavor to refund the customer promptly, however returns are normally processed within 7 working days of receipt of a cancellation/refund request, and no later than 30 days of receipt.
Reimbursement of Shipping Expenses
If the reason for returning the order was the responsibility of Angels Cosmetic, we will refund the respective shipping costs (example: defective products or different from the items actually ordered).
Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entity:
Lisbon Consumer Dispute Arbitration Center
Phone: 218807030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
In the event of a consumer dispute, the consumer can use the European online dispute resolution platform available at:
https://webgate.ec.europa.eu/odr
For updates and further information on alternative resolution of registered Consumer Disputes, consult the Consumer Portal at: www.consumidor.pt
